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But will they suit everyone?
You swipe a credit card at a vending machine-sized kiosk. A clothing rack whirls around inside until your shirt or blouse appears. A robotic arm plucks it from the rack by the hanger and passes it to a glass enclosure in front of you. You pop open a door, grab your receipt and your freshly cleaned garments, and away you go.
Is this the future of dry cleaning?
Two local dry-cleaning chains this fall have unveiled the Twin Cities’ first-of-their-kind “dry cleaning ATM” kiosks. White Way Cleaners installed one at a Minneapolis skyway location in September. Last month, Mulberrys Garment Care installed one in the Ridgedale Byerly’s store.
Both companies view the kiosks as a way to extend service into hours and locations that wouldn’t be feasible for staffing with employees. If the machines prove successful, Mulberrys and White Way envision them springing up in skyways, condo and apartment buildings, office towers, gas stations and grocery stores all across town.
“We want to be one of the first to bring dry cleaning into the modern world,” said Dan Miller, Mulberrys’ founder and CEO. He compares the potential impact to what ATMs did for banking or Red Box did for DVD rentals — giving customers a quick, easy, always-open option for dropping off and picking up their dry cleaning.
The appeal was easy to see for Miller, a former management consultant who recalls the frustration of having to leave work early to pick up a dry cleaning order then head back into the office to finish up for the day. He founded Mulberrys in 2009 and built the business around a toxin-free cleaning process (using pressurized carbon dioxide instead of perchloroethylene) and a quality in-store experience (with wood hangers, complimentary coffee and pleasant design).
The success of those strategies has allowed Mulberrys to invest in new technology, Miller said. In addition to the dry-cleaning kiosk (“The Berry Box”), the company finished installing new automation equipment last month at its Roseville cleaning facility, where drivers drop off garments that have been left for cleaning at the kiosk and its four other store locations.
Dave Nemec, owner of White Way Cleaners and St. Croix Cleaners, learned about the kiosks at a Las Vegas trade show in June and decided to use one to replace a lower-performing store. The kiosk has been up and running since late September in the space formerly occupied by its Campbell Mithun Tower store in downtown Minneapolis. So far, Nemec has heard “mixed feedback, quite honestly,” he said.
“Some people are excited about because it does give them those extended hours. Other people are more hesitant,” Nemec said. “But then I can remember 15 or 20 years ago when I used my first ATM, and I was a little hesitant about that, too.”
The dry cleaning industry, in general, has been slow to adopt new technologies, which is why Miller and others see the $9 billion industry as ripe for innovation. The automated kiosks have been around for about a decade. The ones purchased by both Mulberrys and White Way were made by an Arkansas company, HMC Solutions, which said it has sold fewer than 30 of the machines since 2003.
“Right away we sold just a handful of them,” said HMC Solutions CEO Tony Cassady. “They worked, but really we were ahead of our time a bit in ‘03 and ‘04. People in the dry cleaning industry just didn’t seem ready to accept this, plus the price tag that went with it.”
The kiosks start around $50,000 for a small system — no trivial expense in an industry dominated by mom-and-pop operators who average $250,000 in annual revenue. But a kiosk’s footprint is small – 130 square feet for one that handles up to 300 orders — compared with a typical store of at least 1,000 square feet in space. If the dry cleaning is done on site, the typical business needs at least twice that amount of space.
HMC has seen an uptick in interest the past couple of years as self-serve kiosks have become a more common sight in the retail landscape. Consumers now use them for renting DVDs, paying for groceries, even buying headphones at the airport. The leap to automated dry cleaning is smaller than it was five or 10 years ago. So is it the future?
“To be determined,” Nemec said. “There are places where it does make a lot of sense both for the consumer and for the business; places where it’s a nice, convenient location for people, but it’s not a high enough volume store to warrant having a person spend 40 plus hours a week there. I don’t think it’ll totally do away with the person at the counter at your local dry cleaner, in high-volume stores, but it is a nice supplement.”
Dan Haugen is a Minneapolis-based freelance journalist who writes about energy, sustainability and technology. Contact him at 612-217-1057 or dan@danhaugen.com.