Customer Reviews for Mulberrys Garment Care

I am so impressed with the quality of your dry cleaning, hooks on pants and sweaters and lovely hangers. I had a problem recently, I brought in a man’s black wool jacket that has some paint on it. When I picked it up I asked the girl about the paint as I looked to see if you were able to remove. The girl said she didn’t know but I could leave it again. I couldn’t figure out why to leave it again as it had been marked. It appears they got some out? Not sure what to do?

If you are offering a coupon and advertising it in your shop, and a customer meets the requirements and is in the shop, you should honor the coupon instead of saying the offer is only available if you signed up online. That feels like you “got me” and it promotes bad feelings.

Well run service

I like Mulberry\'s except for one issue. Mulberry’s replaced all buttons on 2 blue cotton shirts recently, so they would match. They are starting to fall off. One was loose. I pulled the thread and it came off. In prep for drop off today, I pulled loose threads on 3 buttons on the second blue cotton shirt and they all came off. It’s as if they are not knotting the thread once the button is sewn on. Replacing buttons is the first sewing task my mom taught me when I was 7 or 8 years old and my buttons never fell off! How is it that a skilled tailor can’t do this properly? I’m stumped.

Missing garmet

Service is great. Cost is too high.

I had a partial leather canvas bally hat that was supposed to be sent out to a leather cleaning service and it was returned with the rest of the items today uncleaned and lint was in my dress shirt that I specifically asked to remove otherwise excellent service and I am very pleased with the text updates from the pickup driver

Experience with our delivery guy Sam, is tops, the cleaning services are not the last order two items came back with stains that weren’t on them to start with. Several shirts have missing buttons and collar stays are missing. Collars on shirts are frequently crushed. Despite the collar inserts

Everything was fine except your prices! They are extremely high for me, a retiree who has to count every dollar some months.

As indicated before I prefer shirts to hang right rather than left as the predecessor company did.

I have a new suit from the King Brothers and they had a coupon code for mulberry’s and I needed to get the suit cleaned. I found the service very good and wood hangers wow

Delivery did not happen as expected however, Mickala Cheadle-Josey was responsive and went out of her way to make it right.EWH

There are still some 'stains' or 'marks' on the inside of the coat returned... but otherwise, the experience has been a good one.

I was initially informed that my items would be ready after 3pm on Saturday. I arrived around 4pm and was told that the truck had not yet arrived. This ordinarily wouldn’t be a big deal, however, I was planning to wear one of the dresses to a wedding on Sunday. Adriana went above and beyond— she called me about a half hour after I’d left to let me know that the truck had arrived and that my dresses were there. She also gave me a discount for the inconvenience. She was very kind and I appreciated all of her work!

No need to follow up, the only reason I gave 4 stars was that the text updates I received were often incorrect or confusing.

I guess you just could not get the stain out. The rest of comforter looks great!

it’s unclear how the pricing for the laundry subscription works. how much is a small bag? is it based on weight or volume?