Customer Reviews for Mulberrys Garment Care

I've been to the Roseville location approximately 4-5 times. One my first visit, I very clearly expressed: "This is my first time coming here". I was hoping to get an explanation of the services that Mulberry's offers, or at least asked if I wanted to know what you guys do that is unique. Nope, nothing, "here's your ticket". On my 2nd visit I asked to have a button replaced. That went fine. 3rd visit, after deciding on my own to look at the company website, I asked for more information about pick up and delivery service. It sounds perfect for me, but I would have literally never known unless I asked. Yesterday, I dropped off some shirts at 3pm, hours after it quit snowing. The stairs and sidewalk were covered with 6" of snow. Light fluffy snow that even my 9 year old daughter could shovel. After all the press Mulberry's received about it being a higher end experience, I was excited to ditch my current cleaner. The store design, and execution of the laundering meet that higher standard, but the personel fall flat. It's "fine". Anyone, can grab shirts and run credit card. Why not tell me about delivery? Or, on my first visit ask if I want a quick overview of what Mulberry's offers? Show just a tiny bit of energy as though you're moderatly happy to have my/our business and say the actual words "Thank you" after you receive my payment. The staff all seem to be nice(maybe shy?) and are probably good people. Maybe they just need a little training, direction, or accountability. I like the quality of the laundering so far. Wishing you continued success in 2020. Thanks!

On time pick up and delivery, great service and value. When checking the status of an order online the website says the order is ready to be picked up, which created ambiguity and uncertainty as to whether or not it would be delivered or not. The in-store team followed up on this and confirmed that it would in fact be delivered. Very pleased and will be a returning customer.

appreciate the ability to provide feedback. You were recommended to me by very selective friend who said your only drycleaner the hasn't broken up with in BG. I took in three garments, two were fine. The blouse I took in to see if small spots could be removed from front were not even touched. Same as when I took it in. When I dropped off, it would have been nice to hear, 'we probably can't touch those spots' or could be that we can't remove them, something to warn me. When I picked Other to 2 garments good. When I picked up there was also just a note I didn't see until I got home, basically spots here. So your prices are not low, & I don't mind paying for quality service etc, but was dissappointed in service on the blouse.

Order was supposed to be ready on Sunday, called on Monday and was told that order would be ready by end of day. Order was not ready until Tuesday.

This is just a comment but part of my pants seemed a bit off in color, as if an iron was taken to it. Unclear but everything else I’m happy with.

The ticket had the wrong delivery date - no big deal, picked it up later. Should be an easy thing to correct

I received a text message within 48 hours of my drop off saying that my order was past due 30 days. Definitely a glitch in the system but for my first experience there it was a bit odd

I was supposed to have a 30% discount for first time customer but this was not applied. I was however happy with the quality of service.

My pants had a crease in them after the first cleaning, however they quickly redid them and had them ready by the next day. Thanks for the speedy turn around!

Quick service and my dress looks great! I’m giving this 4 stars because of the customer service- the woman who helped me was rather short. That said, I’ll still go back because my clothes always come out looking great here!

I had a good experience - the quality of the clothing was great and it was picked up on time. However, the delivery was 1.5 hours late

I recieved an email saying my item was ready (even though it was earlier than what I was told but I figured might have gotten done early since it was a simple hem) . When i came in i was told that no, it wasn't ready and that it was simply a "test email". No where on the email did it say it was a test or was i told i would be getting a test email. I found that to be strange and inconvenient.I also found it interesting that when i went in to get a hem I was told only the manager knows how and then tried to figure out when I could come back in. I simply guessed the amount to be hemmed bc otherwise it would have taken days to line up our schedules. I would think if you have a service listed everyone who works there should have some common knowledge on everything.

Please do not return sweaters on expensive wooden hangars. I do not like to have to bother with returning them, and I have no need to keep them. I would rather pay less for my dry cleaning than be forced to deal with extravagant hangars. They are a huge waste.

We had a few items that needed alterations and dry cleaning in addition to dry cleaning. The items arrived in three different batches and it was not clear when which arrived.

I scheduled the pick up on Monday and delivery back on Wed.you guys did not pick it up till Friday and was delivered the next Monday.....

Counter attendant was very stressed and borderline rude

Had a coupon - salesperson said to wait until we picked up to use it - when picked up it was after coupon expiration date & salesperson said it was expired - told him other salesperson said to use it at pick up & he said he guess he could honor it. Hmm