Customer Reviews for Mulberrys Garment Care

My service was perfect! I was just being sent to many text messages reminding me my garment was ready. I work in the area. I don't live in the area so I wasn't going to drive her to pick up on the weekend. May be you can let customers know when they drop off that you will charge for storage after 14-30 days. Other than that everything is great. Thank you!

Pickup and delivery were both not smooth (pickup failed so after multiple attempts I ended up just dropping it off; dropoff was incomplete the first time Bc the driver left two items behind, so another one had to be called and I had to stay at home to wait for it). Also, I was overcharged for the coat. I was charged $22 for it being a “coat” (not to mention the $6 for the hood) even though I was separately charged $4 for the bottom portion of the jacket—which if you remove turns the garment into just a jacket. It would make sense for you to charge for the jacket and the detachable bottom portion separately, but charging for a “coat” AND the detachable bottom is double charging the added length. This is simple illogical.

Had an alteration done - looked great! Service was wonderful. Only glitch was a coupon i had wasn't working (20% off first alteration service). No worries, gentleman helping me gave me a free garment bag!

Service was great but price is just way too much. I understand you have to pay for the service but the cost of shirts do not make sense anymore, might as well just buy a new one.

Had to send one item back for dry cleaning.

I received my last order a day later than expected

The quality of the alterations that were completed were done well, just didn’t seem like the alterations lady wanted to do the alterations the way I wanted to do them or that she wanted my business when I went to drop it off there.

Our second time using your services and have not tried on my shirts yet

I didn’t get a Mulberrys bag with the delivery so I don’t have a bag for my next order. Please drop off a bag when it’s convenient.

It was an easy experience and I like the in line reminders. It was just a little expensive.

Everything was fantastic. Our only issue was with our coupons. We gave you the 50% coupon and only part of our bill was reduced. Each item had been deducted a certain amount, but some items either were reduced or not at all. It was difficult trying to figure out how much was taken off because the receipts were not easy to understand. Outside of that issue the service was excellent our clothes look fantastic and we will be continuing with your company.