Customer Reviews for Mulberrys Garment Care

High quality service for high price. Good experience overall.

It's expensive, but the service is above average. Because of the price though, I expect very high quality work and will ask for items to be cleaned again if there are any little spots left (which I might normally overlook)

Originally delivery set-up was confused between email alerts and my phone conversations. I had set up Monday pickup & deliveries, but then received an email on the first Monday asking if I wanted to schedule a pickup. I did. I subsequently discovered that the email was for a concierge service Mulberry's had apparently contracted with. As a result, my original (phone-scheduled) delivery for 10am happened but then the concierge service was frustratedly wandering around for a few hours trying desperately to figure out what had happened. Although I called Mulberry's (Grand Ave.) to ask them to call the poor concierge drivers, I finally figured out how to cancel the on-line pickup online.Sending out a "Do you want a pickup today" when I already have an on-going pickup/delivery date is confusing.Also, when I was gone on two different Mondays, I had called to cancel my pickup/delivery and the driver didn't get the message on either Monday. (The first Monday I canceled on the previous Friday; the second Monday I canceled as soon as the store opened - at 7am - and the driver still didn't get the message.)

I'd like to pay you! I never got a billing email and there was nothing but a scan code on the clothes. Can you email me a way to pay? I'm at VOS and they gave me a discount code for 20% off and I don't know how to apply that either. Thank you!Kathy Gromer gromerkr@hotmail.com 612-386-0363

the app isn't consistent. hard to book service. Too many text messages asking if I want to book a service. I will schedule something when I need it.

I requested the side door and instead they put the hanger on the wreath because I keep the front storm door locked (which is why I requested the side door). Thanks for asking/listening!!

One of my items was not delivered on time so Inhad to mke two trips that pick up.

I had to have an alteration item redone and my hanger credit wasn't automatically applied. Both items were remedied during this second visit, but it was a bit inconvenient to have to return.

You already made it right. When I came to pick up my order, one item was missing and several others came back with stains I thought you'd be able to remove still on them. When I picked up the missing item yesterday, you credited my account and applied the credit toward the final item, leaving a balance I can use in the future.

Delivery instructions continue to not be followed. I requested my boots be dropped off outside my door and they were inside! I get nervous my small dog could accidentally slip out into the hall, which is why I want my order picked up and dropped off outside my door. My instructions, to date, have never been followed.

Almost perfect! I would love to learn how to set up pick up and delivery from my home. But otherwise service was great.

I have had a great experience with Mulberry's so far, however I wish it was possible to schedule a pickup on a different day than the one, set day a week for my neighborhood. The app does not allow for on demand pickup and so must I drive across town to drop my items off. That being said, customer service has been great and everyone I have spoken to is friendly and helpful in arranging drop off when my items are ready. One thing- I sent a down coat to be washed in the laundry, specifying that it had to be fluffed with tennis balls. It came back smelling fresh however the down felt compacted and so I had to fluff it at home. I would appreciate it if next time I can rely on better down care. Thanks!