Customer Reviews for Mulberrys Garment Care

When I arrived to pick up my clothes, the customer service representative had difficulty locating my order in the computer system based on name and phone number.

I was thrilled with our clothes when they came to us all fresh, folded and even put on hangers! Definitely five stars there.I was less impressed with the getting started part. There was some breakdown in communication regarding where the clothes would be (on our back porch) for pick up. I explained it in detail to the person who signed me up for new service, but somehow that info never got to the driver. Our clothes were not picked up that day, even though I called around noon to make sure things were still on track. Our clothes were still out there that evening and I received no communication about any problem about the lack of a pick-up. I called the next day and rescheduled a new pick-up asap. When the driver got here he had no idea that he needed to go around to the back. Someone had to call me to inform me that the driver was there and didn't know where the clothes were. Luckily, I was able to answer the call and explain.I have to say that everyone I talked to was friendly and helpful. It just seems to me that there is a lack of procedure for a new customer. Like an information sheet about what to expect, what I can do as a customer, and any other details to help streamline the whole experience.Despite the bumpy start, I plan on being a repeat customer and wish your business well. I really do love that you are earth friendly and have pick-up and delivery service.All the best,Mary

My pink cashmere sweater has a tiny spot on the front. It may be that you tried to get it out, but couldn't. The purple sweater was perfect, and the delivery people were great.

Prices are steep, but satisfied with outcome.

One shirt collar came back messed up and really wrinkled.

Experience was great. I wish I lived closer to you. I live inBurnsville.

Pick up was great! Drop off customer service was not very friendly or informative.

Prices were higher than I have been paying. Especially to dry clean a shirt. Laundry for shirts was also higher.

Just keeping smilingGreat service and I do like seeing the promos

I had arrived to pick up my order after the quoted time. Only half was ready and in house. I was given a discount and the staff was very accommodating. I understand these things happen so I will be returning for all my dry cleaning needs.

I told the woman when I dropped my garments off what my email address was, so that they could email me when the items were done. But I never got an email; instead I got a text message, which is fine. But when I went to pick my items up, they didn't even have my email address on record, and my last name was spelled wrong.

Experience there was fine. The price for cleaning shirts seems a little steep.

There was a lot of confusion about the delivery of my suit jacket. Also, the app doesn't always work.

Too many add on charges -- for delicate or overcoat -- it was just a coat -- very pricey

All good first try. Had to call to get billing straightened out, but got done quickly. Thanks!

The delivery came two hours after it was scheduled and I had no way of contacting the driver to check the status of my clothing