Customer Reviews for Mulberrys Garment Care

From a price value standpoint, the dry-cleaning was fair. A little expensive for the quality of work completed. The shirt was returned with more pilling and fuzz than when it was sent. Not sure because of the material of the shirt, but this was the second item returned in that condition.

I had originally scheduled a pick up / drop off. I dropped off the items in St. Louis park instead. I specifically asked the woman if they could still be delivered, and she said yes, since I had scheduled a pick up/drop off. They were never delivered (even though it said so on the ticket) and I ended up having to go to the store and pick it up myself.

When I brought our clothes in I presented a spring coupon (good until April 30th). The gentleman took it and said it was entered. When I picked up our clothes (invoice 04-400897 and 04-400899) I asked if the final price included the coupon. He looked hard at the screen and after several moments said yes. However, after walking away I looked at my receipt. There was no mention or accounting for a discount. The total appeared to be full price. If the coupon was applied, I believe you should show it so I know I received its value. If it was applied and I was charged the correct amount, my wife and I believe there was little value in using the coupon and perhaps your regular prices are too high and not competitive. To have such questions after our transaction made me give a 3 star.

I'd really like more transparency in pricing. I shouldn't have to email for a itemized receipt.

I had a cashmere sweater cleaned at Mulberrys in Palo Alto. The location is convenient for me and I try to patronize the shops in Edgewood Plaza because I would like that revitalized shopping center to succeed.As a comparison, I took similar sweaters to two other dry cleaners. I dropped off all three sweaters mid-day on Wednesday. The other two cleaners promised the sweater back on Saturday; Mulberrys promised it on Friday after 5:00pm---Good. Mulberrys sent email when it was ready---Better. It was ready Thursday afternoon, a day sooner that promised---Even Better!I was pleased with the cleaning job.What I liked: - Interaction with the Mulberrys' staff - Email communication - Quickness of serviceMinor inconvenience: I arrived to pick up my sweater just as a truck was delivering cleaned items. The one employee was busily going through the items hanging on a rack. Because that rack was parallel to the counter, she had to do this with her back to the counter and door. As a result, she didn't see or hear me enter. Furthermore, she couldn't easily check to see if anyone had entered without turning completely around, possibly loosing her place in the task. After a short wait, I called to get her attention.If there is enough room in the store to place the rack at an angle to the counter instead of parallel to it, employees could look stand with their sides to the counter while going through the rack (instead of with their backs to it). It would be easy to glance toward the counter occasionally to check for customers, and so would make the interaction easier for both employee and customer.Criticism: I was very disappointed with the lack of transparency in billing.When I dropped off my sweater, I asked if there were a senior discount. The clerk checked and told me there was a 10% senior discount and that I also would get a 20% discount for being a first-time customer. I asked the cost of cleaning the sweater. She said that the basic price for sweaters is $9.99 and cashmere costs more; however, she could not tell me how much more. This is unsatisfactory. If your business is to provide a service, you should be able to tell customers how much the service will cost. There is nothing out-of-the-ordinary about cleaning a cashmere sweater, so the clerk should be able to tell me how much it will cost. In contrast, my claim check from the first other cleaner listed the price; when I asked for the price at the second other cleaner, I was told right away.I left knowing only that the cost would be more than $10 and that I would get 30% off however much it cost.In a short time, I received email with my order ticket. When I saw "invoice detail" in large letters, I scrolled down expecting to see a description of what I had left to be cleaned and what the cost was. But the only detail provide was "1 dry cleaning item," the claim number, and the pickup time. I then saw, closer to the top of the message, "We will review, inspect and price your garments shortly." So, I assumed I would get a subsequent email giving me the price. Instead, the next email said that my order was complete; again, without any details about what it would cost.When I picked up the sweater, the clerk rang up the charge of $9.60. I asked if that included the senior discount and first-time customer discount. She said yes and asked if I wanted a printed receipt. I said I did, assuming that all charges and discounts would be itemized. Instead, the receipt showed only the total charge of $9.60. I still did not know how much Mulberrys charges to clean a cashmere sweater!At home, I discovered that the sticker on the bag listed a $3.90 discount and a total of $9.60. So, I figured it would be easy to compute the cost:- If $3.90 is 30% of the cost, then the total is $13.00 and the amount I'd pay after the discount would be $9.10. That didn't work.- If $9.60 was 70% of the total, then the total would be about $13.71 and 30% discount would be about $4.11. That didn't work either. - If I owed $9.60 and was given a discount of $3.90, then the total was $13.50, but 30% of that would be $4.05, so that didn't work either.I can only assume that the charges would have been even more impenetrable if I had left more than one item to be cleaned.What I would have liked was details of how much I'm paying for what. Something like:sweater: 9.99 cashmere surcharge: 3.51 subtotal: 13.50 senior discount: -1.30) first-time discount: -2.60) Balance: 9.60If I had wondered about the cost, I probably would have guessed that the add-on charge for cashmere would be a dollar or two. I was surprised to see that it is actually 35% of the base price of $9.99. And this leads me to wonder if the add-on charges for fabrics like cashmere and silk are purposely hidden from customers.

The original time to pick up my clothing was to be from 11am-1pm. The driver arrived at my home at 10am...luckily I was there. Also I needed to contact Mulberry's re: why my bedspread was not delivered. I believe Mulberry should have contacted me. I was then told it would take longer and would be delivered sometime on Monday. I could not lock into a delivery time so it made it very inconvenient for me.

Cash options

Hi, one of the items that I sent to have cleaned is missing: It's a large pink leather bucket bag (brand: Creatures of Comfort)My number is 406-570-9608 and email is ctodorovich@gmail.com.Please let me know how to resolve this.Best, Christine

One of the items (a jacket) was covered in hair and didn't look taken care of

I find it offputting that you charge an environmental fee without listing it on the board with the prices. Many other dry cleaners use green techniques and materials, and they just bake that cost into the listed prices. If you aren't going to do that, you should call this out to customers as a surcharge so it's transparent. Otherwise, it feels very greedy.

Friendly service on drop-off was nice, however after picking up alteration on suit pants, the pants were not folded and hung on hanger properly and so now they are wrinkled and need further care. Taking an extra moment to insure that final step would have given a perfect review.

Didn’t spot treat effectively.

It wasn’t picked up during the proper window but at least it was still delivered on time. Thanks!

I received the email that my order was complete but when I drove to the store it was only partially completed. I wasted an hour and have to make another trip.

1) Expensive 2) sometimes I get my shirts hung and other times folded 3) Folded shirts have plastic (the whole point i switched to Mulberrys is no plastic) 4) Service is relatively slowThe Good: Clothes come with nice hangers The collar stays in shirts is a nice touch You show up when scheduled The outer bag is a reusable which is good

Pricing - it was $10 for dry cleaning a sweater and additional $3 because of I had silk in the sweater. Would have brought all my sweaters here for dry clean if not for the price. Customer service was great. Just wished your pricing is more reasonable.