Customer Reviews for Mulberrys Garment Care

I gave my dry cleaning to my concierge on Tue Jan 16 but it didn't show up in your system until Thu Jan 18, and I'm not sure why.

Service took 4 days longer than I was told when I dropped off the items (I was told 1 week which already is a long time...11 days is pretty ridiculous. I understand that repairs are not your main business but if you're going to offer the service it should be timely). Price was also a LOT more expensive than I am used to paying for a similar service (the 50% coupon for first-time customer helped a lot-am very thankful to the employee who told me about that!!). Also had technical issues with the app/getting the coupon applied- the slight delay in getting the coupon to work wasn't a big deal but signing into my account on the app and ending up on someone else's account in Minnesota really freaked me out. Won't be returning.

I received an email on Monday stating that my ordered had been delivered. It was very confusing because only the light blue Mulberrys bag was returned and not my 4-piece bed linen laundry order. It required a follow up call to Mulberrys by our concierge on Tuesday. She was told that my laundry would be delivered on Thursday.I believe my order was not delivered until Saturday.

I had one piece cleaned - a cotton sweater, I was up-charged for it being "delicate." Neither I nor the person helping me could figure out the reason for the up-charge, but I had already slide my card through before we started talking about it and the individual was not sure what to do, so I said let's forget it this time.

Deliver the eight shirts of mine that you collected, then we'll be fine.

Guy did not know where to drop off (he was new). Also, I did not get a bag to drop off future cleaning? Actual cleaning looks good though!

They hung the clothes in the wreath again- I asked for delivery to the side door. Thanks

We don't want to be misleading with 3 stars (and I would not post this publicly). The cleaning work was fantastic. Everything appeared that it was handled with great care. We were surprised that most everything came back on hangers and the pricing was as high as it was. We love the service and would love to keep using it, we just felt like we were charged the max for every item.

Staff was visibly unhappy that I showed up a few minutes before closing to drop off clothes.My clothes wasn't ready at the time promised, when I stopped in to pick it up two days later.I am now waiting to see if my clothes will be delivered before I head out of town.

Little accommodation from Annie

I gave 3 stars for: -1 star for not being able to complete the mending task and also not altering me that it couldn't be done -However, maybe it wasn't your fault (send-out to tailor/seamstress) and you couldn't alert me in a timely manner? Thus, 3 stars.

My clothes were delivered a day late from the original schedules drop off. I already wish you offered next-day service for your pickup/drop off service, but a 2 day turn around would have been acceptable for my recent dry cleaning order. This was the first time I used your pickup/drop off service, and having my clothes delivered a day late was stressful as the app does not keep me updated on the service progress in real time (and the drop off date in the app kept on being pushed back.) Your direct text service was better as the concierge was able to confirm that my clothes would be delivered a day late, but having such slow service for only 4 articles of clothing (basic dry cleaning, no special requirements) is a pretty slow turn around.

The order was not all ready when they said it would be. I have to go back to pick up a final piece. Disappointing

I cannot get into your website. I change the password so I have a new one and it still says user ID or password is wrong. I only have one ID and I’ve changed my password twice. For whatever reason I thought Angela told me I’d get a bigger discount. She asked me several times if I’d been there before and said yes. She had my name and address in your system but no past use data. I said it was awhile ago. We went around that several times. You do good work but the customer service for me was off. She is polite. I told her I was not a happy customer and would pass that on. If you weren't so good I wouldn't go back.

Copy and Pasted from my email to customer service. They have since credited my last order and said they will recalibrate the scales: I wanted to contact you as I have had a few issues with my wash and fold service. Firstly, I believe your scale is not properly calibrated and that I have been overcharged for the 3 orders I have made. I noticed it with my first two orders (via using a luggage scale) however I didn't want to make a huge deal out of it as I didn't know if it was my scale that was incorrect. For this most recent order, I actually purchased another scale and the weight was the same (I was billed for 37 pounds, yet my luggage scale reported 32.3 pounds and my bathroom scale reported 32.4 pounds). Secondly, while my previous orders were laundered wonderfully, several of my whites were damaged (most likely a pink or red item in with my load) with my most recent order. Luckily most of them are undershirts and we're only slightly dyed, however 4 t-shirts and one pair of underwear are visibly streaked with pink dye. Due to these issues, I believe I should receive some type of refund as well as assurance that your scale will be properly calibrated in the future. I have attached my receipts and am happy to take photos of my damaged clothing if necessary.

The manager at the burlingame store is very nice, but your pricing is just too confusing. Your website indicated the price for dry clean of a Sweater or a Blazer is $8.99, but my sweater jacket was charged for $13.78. There is also added environmental fee per item.

When requesting pick-up I was notified of the drop off time and was told that if anything needed additional time I would be notified. One of my items was not returned with the rest and I was never notified that the date would be different. Additionally, I was not notified of when it would be returned.