Customer Reviews for Mulberrys Garment Care

Mulberrys is proud to have thousands of five-star reviews from our wonderful customers.
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Average Customer Rating:
4.5 / 5 11,720 Reviews
Patrick Whannell customer review
on 06/22/2017
Minneapolis Store
I have always had a good experience with the dry cleaning but when I asked to have one pant leg hemmed (the old hem fell out), the work was awful. Not only did they not hem in the correct place, it was uneven, and poorly sewn. Incredibly disappointed, especially considering the money that I spend and the fear that re-hemming will damage the pants.
Igor Radovitskiy customer review
on 06/17/2017
St. Paul Store
I had a surprise 30% brand name charge that noone explained to me before I dropped off my items. A basic black cardigan shouldn't cost $16 to dry clean....
AURELIEN NOLF customer review
on 06/14/2017
Minneapolis Store
Hi, this is the second time in a row that my delivery is late. Despite the fact that I received confusing emails about my delivery being ready, which is wrong, and I also received confusing emails from a company calmes postmates. Really disappointed
Alex Palacios customer review
on 06/05/2017
Minneapolis Store
I only received half my order and you kept my laundry bag. I contacted support on Saturday and I still haven't heard back from someone.
Dana Colestock customer review
on 06/03/2017
Minneapolis Store
Customer service woman who helped me with my drop off didn't know how I could redeem a $50 worth of dry-cleaning coupon for $35 and seemed rather annoyed with my persistence for redeeming the offer. I also had a special request for a button and she seemed confused and didn't know how to communicate my request to the people cleaning the garment. I felt very unsure about coming back to Mulberrys again since this woman did not instill any confidence in the company or her ability to account for my requests.
Clare Padgett customer review
on 05/27/2017
Minneapolis Store
Received email that my order was delivered. We were home when we received the email. The order was not delivered. I hope my items are not lost
Robert Starosta customer review
on 05/17/2017
St. Louis Park Store
I am still missing a custom-made shirt made by J. Hilburn, which was picked up by your service on April 27, 2017.
Cara Olson customer review
on 05/17/2017
Minneapolis Store
I dropped off my comforter on 5/6 and was told it would be ready on 5/10. I returned on 5/13 and was informed it was delayed and to come back Monday, 5/15. I came back in the morning of 5/15 and was informed it was not ready yet and to return after 5pm that day. I did not receive my confirmation email that it was ready for pick-up until 5/17. I live in Savage and travel to the Minneapolis location because I typically love your service and treatment of my garments. I'm disappointed in the lack of and poor communication.
Benjamin Shine customer review
on 04/30/2017
Minneapolis Store
Driver called multiple times and didn't say anything on the phone. Charged $20 to fix a ripped pocket lining on a pair of jeans. Delivery was one day earlier than expected.
Nick Ryberg customer review
on 04/24/2017
St. Louis Park Store
Clothing left laying on front steps - no hook keeping them off the ground.
Michael Mangold customer review
on 04/14/2017
St. Louis Park Store
One of my shirts had been damaged in the cleaning process. I alerted the person at the front desk when dropping off my shirts. He said he would investigate and call me back. Instead, they merely sent the damaged shirt back to me with no further communication. Very frustrating, particularly since I am a regular/repeat customer.
Nancy Chakrin customer review
on 04/10/2017
Minneapolis Store
I picked up my cleaning in SLP on Saturday and just did a drive thru without looking at the scarf as I was headed off to an appt. When I unwrapped the covering that eve, I was disappointed to find that the spots were still on the fabric. There was no note of not being able to remove them — this scarf is one of my favorite memories from my travels outside the country. I think this was soy sauce...Thank you for your reply. Nancy Chakrin
Tom Tessman customer review
on 03/25/2017
Edina Store
Get some help at the store. I shouldn't have to wait 10+ minutes for someone to come out of the back room to help on a Saturday afternoon
Vish Vasani customer review
on 03/23/2017
St. Louis Park Store
95% of the time, my products are never cleaned. The stain is never removed, or new stains (like recently, with this item, pen marks from something else were all over the pants I gave to you) show up. I always have to have it sent back. It's really frustrating.
Mary Egsgaard customer review
on 03/19/2017
Eagan Store
I sent a garment out for a zipper to be repaired. I waited two weeks and received an e mail stating my order was ready. When I picked it up I was told they couldn't fix it. I believe that I should have been told that before two weeks. I understand that they can't fix it but that is poor service.
Philip Mische customer review
on 03/11/2017
St. Paul Store
I dropped off a pair of pants and two shirts for minor repairs (zipper replaced on pants, and a button sewn on each shirt). I was told that the fees would be $2.50/button, and $20 for the zipper, but was charged over $50 because they chose to clean the clothes as well. I will be contacting them to request a refund, otherwise I will not use their services again.
Lauren Lang customer review
on 03/08/2017
Edina Store
Sun Yu customer review
on 02/23/2017
St. Louis Park Store
Did not pick up on the scheduled day and did not give any explanation. Even though they did not pick up my bag on the scheduleday day, theyou sent me email that theyou completed their delivery.
Adam Reinstein customer review
on 02/18/2017
Minneapolis Store
How about delivering my entire order on time not just one pair of pants. Tried the new pick up and delivery service for convenience but turns out to be much more inconvenient and frustrating. Never again.
Jaime Driggs customer review
on 02/14/2017
St. Paul Store
I dropped off 5 white shirts to be laundered and pressed. I picked them up on 2.13 and when I got home, I noticed that 3 of them had dirty spots on them. When I dropped them off they were pristine, brand-new shirts that came right out of the package and had never been worn (which is why I needed them laundered and pressed).