Customer Reviews for Mulberrys Garment Care

I was charged incorrectly for 2/4 items. I had 3 (wool) sweaters and one dress and was charged $60. Upon further inspection I realized I was overcharged $3 per sweater because they were listed as cashmere. When I discovered this, the front desk staff seemed more annoyed than apologetic. In fact, they did not apologize at all for mistake. Will not be returning and would not recommend this cleaner to anyone.

Ruined a shirt - neeed to file a claim My dress shirts are no longer getting collar stays. Why?

We sent a woman’s blouse and a mans pant. We had two hangers; one woman’s blouse but no men’s pant. I called Mulberrys, they knew we didn’t receive the men’s pant but forgot to notify us of the mistake.

My drycleaning was delivered to my neighbor for the 2nd time in a week (I left feedback the first time it was done last week). Can you please make sure the driver knows that he's delivering to the wrong address? Thanks!

Not all of my shirts were ready when I went to pick it up. While the service reps were pleasant my order was incomplete. It's makes it challenging to make multiple trips to the store.

The stain in my sweater did not come out when I was told it would be fine. when I picked it up I wasn’t told it didn’t come out so when I got home it looked awful. I will not be returning.

I sent a review and could not believe your email response was that I already received your one-time $10 feedback credit given that that has nothing to do with my complaint. And then you encouraged me to explore your monthly Mulberry's Club deal. Are you kidding me?

Not actually delivered to my door. Where are my garments?

I gave 1 star because it is not possible to give less. My husbands shirts were returned wrinkled to the point that he has to iron them before he wears them. I returned it for a redo and there is no improvement. The email insent went unanswered and the girl at the counter just shrugged and told me I could send it back again. This is after she said it is probably the material - it is five different shirts with a variety of material. I am dissatisfied with the product and the response has made me angry.

My husband I have been using Mulberry's for years. I'm so upset right now. I'm leaving tomorrow at 4:30am for a wedding and brought in a white Eileen Fisher blouse, order 11-204024 which I picked up at 8:30pm tonight because it wasn't ready with the rest of the order at 5pm on Tuesday. I should have looked at the shirt when I picked it up. My blouse has a bunch of green ink stains on it. The crazy thing is that I wasn't even going to bring it in because it wasn't that dirty or wrinkled. I don't understand how it now has green ink stains on it. Obviously the green ink occurred after I dropped off the shirt. We've been clients for years and I've never complained. It's crazy that that I have to wear this blouse with green ink stains on it to a wedding because I don't have time to buy a new blouse. I don't understand why Mulberry's didn't call me about the green ink stains, I could have bought a new blouse, and now I cannot.

This was supposed to be delivered Thursday as we are out of town today Now my neighbor has to get it

First of all, when I dropped off my two items, I asked how much it was gonna be. The girl who helped me said she would not know until she entered the order into the system or whatever. I asked her whether I will receive an email about the cost and she said yes. I never received any emails abt the cost until this morning an email came in saying my order was ready. When I picked them up, one dress still has that one stain which is the reason why I sent it in for dry cleaning. and it came to $40 for two short dresses? I asked why it was so much more. Then the lady said because brand care was added to both of my dresses. I think I should be informed when I dropped off my item. I felt I was robbed. I spent $40 and got the dresses back with the stains on. What a scam. Btw, I checked my spam folder and still didn't find any email from mulberry about the cost. Terrible service. And the girl working at 101 California wasn't friendly or helpful at all.

Dropped off coat for new zipper on Mo. Got call on W telling me it will be almost twice the quoted price. Said OK. Told me coat would be back Sat after 3:00. Got there at 3:30-no coat-in transit. Coat didn’t show up until Sun. Got it home. Zipper came apart in my hand. Only 1/2 had been replaced. Had to return AGAIN to get fixed. VERY unhappy!

I was told that my dry cleaning would be dropped off on Monday. Thursday is not acceptable..

For the second time, my clothes were delivered at the wrong address! The form and slip on the bag all contain the correct address however. How is this possible?!

I dropped off a pair of jeans to be shortened. I requested they be finished with a 26 inch inseam. I got a call about 4 days later asking if I was sure I wanted my pants shortened 26 inches!! When I said “NO” & that I wanted the inseam to be finished at 26 inches they asked me where the inseam is... where does it start????!!!!! I said to the person I thought someone doing tailoring would know what an inseam is. It was very frustrating. We talked through it & t he pants ended up getting done correctly. Why would someone think I wanted pants to be shortened 26 inches & not immediately know what an inseam is. It’s unlikely I’d use your services again. Kay Streng, kkstreng@gmail.com

I specified that the shirts should be "Boxed." They were not.

Terrible customer service; no desire to help. Promised follow-up but never called or emailed. Could not clean my garment , which I hand delivered to the manager and who said would try her best to help, but never follow-up with me. I needed to call the location over 6 times and never got the same answer from anyone. My garment was delayed and never delivered on promised date and didn't even get cleaned.