Customer Reviews for Mulberrys Garment Care

I called already, I just got back in the office to find that all our hand made linens from India are faded. We did a practice order with the same materials of a smaller quantity the order prior and they were fine. Now we have to go through the inconvenience of bringing the linens back in. I was called when they had our materials and they asked if I would like to save money and get them washed and I requested that they handle them as linens.

I paid $30 for one jacket. The price surprised me when I purchased picked up.

I gave you 1 star last time, your team responded to get me to try the service again, and you made the same mistakes. Last time I complained about the team dry cleaning my shirts for $10/shirt, they said they would put a note in my file to launder only and give me a $20 credit.Fast forward, I didn't get a $20 credit, and you dry cleaned 5 shirts for $45...I never had this problem with Greenstreets.

You sent me the message "Your order has been delivered!" But the truth is my order has not been delivered. I just checked my door, nothing here. i am still missing 4 shirts. (they should have been delivered about 10 days ago). Only 10 of 14 shirts were delivered about 10 days ago.

Hi,We greatly appreciate the pickup and delivery of clothing.And, we do not want our laundry HUNG on our mailbox. The laundry is very heavy and will pull the mailbox from the home.Would the delivery person be able to KNOCK on delivery day morning - i believe they get to our house around 7:00 am.

IMG_0291.JPG As I arrive home three of the orders were on the ground, wet with the rain and snow. The damaged shirt from last week was sent back to me still damaged. This is more than just a redo, the shirt needs replaced and the other wrinkled and wet shirts?

I was overcharged for my dry cleaning. I was charged $8.99 per mens shirt, instead of $3.99. I asked the lady why my bill was so high upon picking up my dry cleaning and she didn't say anything. Upon getting home, I used your price quoting system (since my receipt was not itemized) and came up with a much lower bill. I called your store back and was told a manager would call me back in 2 to 3 days. This is absurd that it would take that long to refund a customer money that is due to them. I was also told that the prices online may not be accurate and your employee didn't know anything about the price quote system available online. This was at your store in Mission Bay on Barry Street. I have been a loyal customer and very happy with my service up to this point and would think this would be a quick fix. What upset me more than anything was the reaction from your employee, there was never an apology. She also dismissed me when I first questioned the bill in the store, then dismissed me again when I called to clarify the pricing, and then acted like the price quoting system online was invalid. This experience has left me feeling like I'm being scammed and like you all are over charging your customers for their dry cleaning. Thank you for reading through this.

My laundry was delivered this morning after 2 weeks! It had been so long that I had forgotten about it. That is bad service...

I am getting service that has been worse and worse. Almost every week some thing is not right. Stains not removed, shirts ripped, buttons missing. I provide explanation yet no response nothing. Do you know of a cleaner that can provide better service? I am ready to switch. I spend over $200 a month.

I appreciate the being able to schedule a pick up at my house whenever I wish. I arranged for my clothes to be dropped back at our house at a later date because I knew were were going to be out of town, however they showed up 4 days early while we were still gone. It would be great if the process would honor the both the pick up and drop off request times.

The concierge at my apartment complex (LPM Apartments) did not receive my order from Mulberry. I have had several people look for the two items (shower curtain and Down Comforter) but neither article is here. Can you please contact me so we can find out where these articles may have been delivered.Michael Stachura 404-401-9173

Hello,This was my first time at Mulberry dry cleaners. I walked in with high expectation considering the great reviews and location (Crocker Galleria). Upon arrival, I asked the assistant how much would a women's blouse cost. I had three (women's blouses) and a Men's blazer. She told me silk and cashmere blouses were $2 and a cotton regular shirt was $8.99. At first, it didn't make sense to me that why would silk be so cheap and cotton expensive. It should be the other way. I reconfirmed with her twice on the pricing and she told me It was $2. I didn't give my cotton blouse and gave the two silk ones and the men's blazer. I was being told pick is the next day. When my husband went the next day, they said the boiler was out of order and the clothes are not ready.I went in today to collect the clothes and they charged me $23.5. I didn't realize at first and paid for it. After paying I told the store rep that she overcharged me. She was arguing with me saying the lady who was there on Monday is the supervisor would never quote the wrong price blaming it all on me.I come home and check the items, and GUESS WHAT???? The stains are not even removed. Like seriously????? YOU PAY $23 for this and not even get the items clean.I have pictures of the stain as proof to show. Please contact me ASAP.Sarah Ali

I brought my bridesmaid dress for my best friend's wedding to Mulberrys to be altered on Monday October 9th. When I dropped it off, I told the Manager that the wedding was on Saturday October 21st but that I needed it by Thursday the 19th in the morning at the very latest as the wedding is out of state and we were leaving on Thursday afternoon. The manager told me the dress would be ready by the evening of Monday the 16th. On that day, I went to the store, excited to pick up my newly altered dress. When I asked the employee working for my dress, she told me that my dress wouldn't be ready until the FOLLOWING Monday. For obvious reasons, that wouldn't work. I showed her my receipt that stated the dress should be ready on Oct 17th. When I asked her what could be done, she fumbled with her response and said she didn't know what to do and also told me she couldn't find my dress. She did attempt to call her manager with no luck. She told me that I would need to call back in the morning to speak to a manager vs offering to have a manager call me. Fortunately, one of the managers (not the one I initially interacted with) called me back and asked if it would be ok for my dress to be ready by Wednesday Oct 18th at 9am. What choice did I have? I said that would be fine. My dress was ready by that time but I was unable to pick the dress up until after work. When I arrived to get the dress, the same manager I had dropped it off with was working. When he brought my dress to me he laughed and said our system said the wedding was NEXT Saturday. I reminded him that I had told him directly when the wedding was and the exact date that I needed the dress. He replied "well, our system said it was next Saturday." I decided not to pursue the issue, though I felt that I was being blamed for the error of the store when he was the exact person who had entered the information I had given him. I then asked him if the total price included a discount since my order was completed late. The manager replied "well, the wedding is on Saturday so we got your order done before the wedding so..." Are you kidding me? I was shocked by this response! HE told me my order would be done on Monday and it was not. I was forced to leave work early to make it before the store closed on Monday and then make a SECOND trip to finally get my dress. When this point was brought up, he begrudgingly gave me a 20% discount. I have worked in the customer service industry for most of my working life and a response like this would have never been accepted at ANY of my jobs. I don't believe I even received so much as an apology from anyone. I don't believe a 20% discount compensates for the terrible experience I had here. I will not be returning and I will not recommend this dry cleaner to any of my friends.

Brought in two pairs of expensive men's dress shoes to have a the heels replaced and a polish. The heels were replaced and looked great! However, the shoes didn't look like they were polished. I had them sent back in to be polished, however, the shoes were sprayed and polish was not used. I was a frustrated as the attendant ensured me that actual polish would be used and not a spray. The shoes are now being repaired by a local cobbler.As I was very displeased with the shoe polish service, I still may try Mulberry's for dry cleaning services.

1. They did not actually deliver. Apparently it’s new I have to be home for delivery which is new 2. I was unable to schedule my usual delivery days on the app or web 3. Last delivery lost the belt/tie with my favorite dress. 4. Customer service has not been able to address any of the items above. Will be trying a different company next time. Greenstreets was great but not a good experience since merge with Mulberry’s

I have has three failed service attempts with Mulberry’s and will not be returning again. First trip, two of our white dress shirts came back tinted blue. They looked ridiculous. The staff said they could complete it for free and gave me a guarantee when it would be done that was not met. I received an email saying it was delayed. Then, I dropped off a set of clothes (9 items!) on a Tuesday morning. They said (and my email confirmed) it would be delivered by 10:30am Thursday. We received no drop offs to our house and it is now 8pm. I have called the store 3 times and received NO answer as to where my clothes are. The woman first said at 4pm that it would be delivered it was just delayed. I called at 6pm and said she or the driver would call me back and no one call did. I called back at 7:50pm only for her to tell me she doesn’t know where our items are and what that they will “probably” be delivered tomorrow. Completely unacceptable that no one can tell me where my items are. We are leaving for a trip tomorrow and we need our clothes by the guaranteed time or AT LEAST 12 hours after. I even said I could come to the store to get them; but she said no since they are not there. This entire experience has been a cluster and I am beyond frustrated. This entire order should be free and then some. What a joke.

It has been a HUGE ordeal to recover some of the lost shirts.

I dropped my shoes off to be cleaned on a Saturday. I was told the cost to clean would be approx. $10 and they would need to send to a specialist. Expected to be done on the Next Friday. I asked to be called to explain the price before proceeding. I did not get a call, rather an email on Tuesday saying order was complete. Came in early Wednesday morning to be handed shoes that were not cleaned. I asked why I wasn't called and the attendant there said she had no idea what happened and handed me the shoes. So, I got no explanation why shoes weren't cleaned or why I wasn't called. Not why the quote on Saturday was wrong. I am not pleased.