Customer Reviews for Mulberrys Garment Care

My dress bled and is completely ruined. Hopefully you are able to fix it. Very disappointed

Coordination of both pick up and delivery was frustrating. I had multiple stop at my house for pick up when I had a delivery scheduled. I also received confusing texts about the status of my delivery. Text said items had been delivered on Monday. I was out of town, so as far as I knew my items were delivered and probably stolen by time I got home. I had to call again on Thursday to get to the bottom of this

I'm very disappointed in my experience with Mullbery's Cleaners. Not only was my laundry not picked up on time (on Tuesday), but when I was told it would be delivered by Thursday evening, it wasn't. There was poor transparency with pricing details (and discrepancies in what I was told it would cost from what I was charged). I'm missing a sock, and the white shirts were obviously put in the wash with dark clothes/jeans because they're now tinted blue. On top of all of that, I'm not sure what kind of machine you're using, because I've never had a problem in washing the same shirts with my laundry machine at home, but it was on such a high speed that it ripped the company tags off of the shirt and also ripped the stiching on the shirts. I'm extremely disappointed given I chose Mulbery's Cleaners due to the claims made on the website about the care put into the process, and now I'm left with ruined clothes due to sheer negligence.

We dropped off laundry and dry cleaning on a Friday, and were told it would be delivered on Monday. When it was not delivered on Monday, I called and was first told that there was no order on record, then after persisting that we had dropped off clothes and there should be a record, we were told that yes, they have the clothes and they will be delivered but they don't know what day or time. When I asked if there was someone else I could call who could tell us what was going on with our clothes, the person I spoke to said he would send an email to someone to inquire. By the next day, I had not heard anything back and called again towards the end of the day and still the person I spoke to had no idea when our clothes would be delivered, but said again he would email someone and call back. He did call back to tell me that the clothes would be delivered on Thursday. We would never have used your service had we known it would take nearly a week to return our clothes, we are in the middle of remodeling and have no laundry so got to the point where we had no clean clothes for our son for two days. What was even worse was that no one seemed to have a clue what was going on when we called and seemed unconcerned that we were told our clothes would be delivered Monday and they were just in limbo somewhere. We had tried the delivery service with the old version of your cleaner, and had a pretty similar experience, but had hoped that with the rebrand you would be more organized. Just horrible service.

It took 3 times to have the Pick up and Delivery50 to happened ( 2 times scheduled on the phone, one was rescheduled, the next, no one even showed even though I waited for them at the pick up time) finally i scheduled it on the computer, responding to the offer you emailed me.The invoices, once the order had been picked up were incorrect and it took 2 or 3 times to correct them. I will wait and see if they have the $10 off that was offered previously for the inconveniences will be taken taken into account; unlikely is my guess given past experience.Now I am being emailed that I have to go somewhere and pick up my clothes when they were scheduled for delivery yesterday, the 25th, confirmed more than once. Quite unbelievable.

LESS THAN PERFECT?? THAT IS A GROSS UNDERSTATEMENT!! AFTER WHAT I THOUGHT WAS A VERY INSISTENT AND CLEAR DIRECTION TO YOUR CUSTOMER SERVICE PEOPLE THAT THERE HAVE BEEN WAY TOO MANY PROBLEMS OVER THE PAST MONTH WITH YOUR PICK-UP AND DELIVERY SERVICE; AND MY STRONG AND CLEAR INTENTION TO NO LONGER USE YOUR SERVICE IF THERE WAS ANOTHER PROBLEM; THE VERY FIRST DELIVERY THIS MORNING LOOKED LIKE ALL OF MY CLEAN LAUNDRY WAS THROWN ONTO MY PORCH???!!!!???? OBVIOUSLY YOU HAVE SEVERE PROBLEMS WITH YOUR UNRELIABLE DELIVERY SERVICE!!! NOT ONLY WILL I NO LONGER USE YOU FOR MY DRYCLEANING AND LAUNDRY; IF THERE IS ANY DAMAGE, SOILING, STAINS, OR DIRT ON THE CLOTHES YOU PEOPLE DUMPED ON MY PORCH THIS MORNING (PICTURE SENT BY SEPARATE EMAIL) THEN YOU WILL BE LIABLE FOR THE DAMAGES!!!! GOOD-BYE AND GOOD RIDDANCE TO YOUR CRAPPY MULBERRYS!!!!!

Expensive. Shirts damaged with collars stained brown due to pressing process.

Found soap residue on quilt after first cleaning. Brought back for re-do - still found soap on quilt after supposedly cleaning the second time. Very disappointed.

Damaged my ralph lauren dress pants. Sheared off the waist clasp and damaged the fabric. Have no idea how this was accomplished. Most likely during pressing process. Repair was subpar and fabric still damaged. Didn't seem like a big deal at all to Mullberrys. Would like credit applied to my account for nearly brand new, expensive pair of dress slacks.

I was charged more than quoted for a dress, charged the "formal" dress amount, even though it's not considered formal. Additionally, charged for the "extra care" to ensure the gemstones on the shoulder straps weren't damaged, and they ended up being damaged. Dress is currently in repair at Mulberry's.

Dropped of Friday. Tried to pick up Monday morning, and nothing was finished. Picked up the order this evening. Not really a "let me speak to your manager" kind of guy, but neither employee wanted anything to do with greeting me or making me feel welcome. It was roughly $36 for six items. I get the save the planet business model, but I felt like I was inconveniencing your establishment by overpaying and waiting a weekend + a day for the order to be completed. Hopefully it was just a bad experience and not the culture of the organization. Good luck.

This is my first time at mulberrys . I called them to enquire about same day cleaning , they told me that it is 25% more and based on that I dropped my clothes. When I went there to pick up , the bill amount didn't sounded right , when I asked them it is 25% more for same day . I told them the numbers don't Add up and I want to see the recipe. When I pointed out that it is more than 25% they said sorry it's 45% not 25%. It's not much money for me it's the Attitude that I didn't like.

What a disaster. The driver dumped my laundry downstairs by the garage. If I had known he wasn't going to come up to my flat - if you had just told me- i wouldn't left my two bags of dirty laundry by my front door for pickup. I am not using your service because I am too lazy or rich, I just need a little help. I guess I have the wrong expectations for your business.

For my past two orders, I have requested "rushed" service for my clothing. Each piece of my last two orders has appeared to be cleaned and cared for well, but they have smelled like smoke. For what it's worth, I have had a rushed order to pick up at both the Edina and St. Louis Park locations, both with the same result. I have been a customer for a few years, and have never had this happen before. I am not a smoker, nor is anyone in my household. My clothes used to come back from Mulberry's smelling fresh, similar to the Caldrea products you sell in your store.It has been very disappointing to have my clothing come back in this state - I am a graduate student trying to make an impression on potential future employers as I wear these clothes to sites to gain experience with mentors in my field, and work with the public. The smell of smoke permeates the clothing for the duration of time that I am wearing it, despite my efforts to rid of it through washing these pieces at home before taking them in to be cleaned at Mulberry's, and the use of odor eliminating sprays I purchased to attempt to mitigate the issue. My attempts to rid my clothing of the smoke smell have not been effective. I have not reported this concern previously.I am preparing to bring in another order of clothing to be cleaned - with great hesitancy. I appreciate the environmentally friendly way you launder and dry-clean, and have had great experiences with the staff at the locations I have been to. It has been an incredibly frustrating experience to pay for my clothes to be cleaned and have them come back smelling like smoke. I hope that this issue can be addressed going forward.

My dress came back damaged. The lining has been detached and the hem was ripped.

1. I tried to reschedule date - but no email response to my email, and no way to do it online. 2. The man called me 2 times when he was delivering even though it was supposed to get delivered to lobby 3. My belt was sent for dry cleaning but not returned with my dress 4. I have emailed 2 times in 3 days but never received a response

I was told my pants would be done on Friday (even have an email confirming it). I asked someone to swing by and grab them for me and they were told that I was quoted Saturday and not Friday. Not only was this a waste of time for them it makes me look like an idiot for asking and as if I don't know what I was told. Made several attempts to call as hours stated you were open until 7pm. No answer. Extremely unhappy that I drove past 2 tailors (that I know of) to come to you, I will likely stop at one of them next time and keep my dry cleaning business there too.

You need to double check you have the right customer info before taking an order. Someone with my name dropped off an order and I'm the one getting emails and texts about it. For starters, double check the phone number and not just the first and last name of an account.

One shirt was lost for several weeks, when it finally came back it was all wrinkled. The 2nd shirt I sent in also came back very wrinkled, I asked to have them both re done for no charge

I called twice to get service and you never showed up, finally after doing it by email you came,. You lost my husbands shirts and I had to call and try to remember which ones you had I printed out a 20% off coupon that was on your site and included it in the order. I never got the 20% off. I called and the woman who answered said she would issue the 20% off. Never saw that Give me a break!!! I will call someone else!