Customer Reviews for Mulberrys Garment Care

What a disaster. The driver dumped my laundry downstairs by the garage. If I had known he wasn't going to come up to my flat - if you had just told me- i wouldn't left my two bags of dirty laundry by my front door for pickup. I am not using your service because I am too lazy or rich, I just need a little help. I guess I have the wrong expectations for your business.

For my past two orders, I have requested "rushed" service for my clothing. Each piece of my last two orders has appeared to be cleaned and cared for well, but they have smelled like smoke. For what it's worth, I have had a rushed order to pick up at both the Edina and St. Louis Park locations, both with the same result. I have been a customer for a few years, and have never had this happen before. I am not a smoker, nor is anyone in my household. My clothes used to come back from Mulberry's smelling fresh, similar to the Caldrea products you sell in your store.It has been very disappointing to have my clothing come back in this state - I am a graduate student trying to make an impression on potential future employers as I wear these clothes to sites to gain experience with mentors in my field, and work with the public. The smell of smoke permeates the clothing for the duration of time that I am wearing it, despite my efforts to rid of it through washing these pieces at home before taking them in to be cleaned at Mulberry's, and the use of odor eliminating sprays I purchased to attempt to mitigate the issue. My attempts to rid my clothing of the smoke smell have not been effective. I have not reported this concern previously.I am preparing to bring in another order of clothing to be cleaned - with great hesitancy. I appreciate the environmentally friendly way you launder and dry-clean, and have had great experiences with the staff at the locations I have been to. It has been an incredibly frustrating experience to pay for my clothes to be cleaned and have them come back smelling like smoke. I hope that this issue can be addressed going forward.

My dress came back damaged. The lining has been detached and the hem was ripped.

1. I tried to reschedule date - but no email response to my email, and no way to do it online. 2. The man called me 2 times when he was delivering even though it was supposed to get delivered to lobby 3. My belt was sent for dry cleaning but not returned with my dress 4. I have emailed 2 times in 3 days but never received a response

I was told my pants would be done on Friday (even have an email confirming it). I asked someone to swing by and grab them for me and they were told that I was quoted Saturday and not Friday. Not only was this a waste of time for them it makes me look like an idiot for asking and as if I don't know what I was told. Made several attempts to call as hours stated you were open until 7pm. No answer. Extremely unhappy that I drove past 2 tailors (that I know of) to come to you, I will likely stop at one of them next time and keep my dry cleaning business there too.

You need to double check you have the right customer info before taking an order. Someone with my name dropped off an order and I'm the one getting emails and texts about it. For starters, double check the phone number and not just the first and last name of an account.

One shirt was lost for several weeks, when it finally came back it was all wrinkled. The 2nd shirt I sent in also came back very wrinkled, I asked to have them both re done for no charge

I called twice to get service and you never showed up, finally after doing it by email you came,. You lost my husbands shirts and I had to call and try to remember which ones you had I printed out a 20% off coupon that was on your site and included it in the order. I never got the 20% off. I called and the woman who answered said she would issue the 20% off. Never saw that Give me a break!!! I will call someone else!

I have asked that the hangars not be hung on door knob because it locks me in my unit. When I tried to leave today I was locked in my apartment. This could be a serious matter if there was a fire. Please tell the delivery person.

Upon drop off showed email $5 off coupon; was assured this was recorded. At pick up asked if coupon was applied, was told yes; appears it was not applied

Where is my suit? I'm flying off on Wednesday morning. Ordered my dry cleaning to delivery by Tuesday. This is 9:32pm on Tuesday, and I don't see my suit anywhere yet.

I went with Mulberry over Clean and Press because they had better reviews online. I got to say, I was extremely disappointed . While, the customer service/employees were very good, the service was terrible. I brought in 7 tablecloths to be pressed only. I needed them for a bridal shower. I got them back ahead of when I needed them so was quite pleased about that. When I first picked them up, I looked at them and noticed they were still very wrinkled. Of course, I was freaking out a bit because I didn’t have time to iron with family flying in for the shower. The men working were very apologetic and sent them in again and promise they would be done by 5pm the next evening. Again, they were done as promised but still pretty wrinkled. Not only that, there were brown scorch marks visible on one of them. The younger guy working can attest to this. While I receive a $30 discount, I feel like this didn’t suffice, especially since one of my brand new table cloths was ruined. He said that was all he was authorized to discount and gave me the number of someone to contact but I can’t seem to find it. I ended up spending hours ironing that I really didn’t have and made for a stressful situation. Out of the 6 useable tablecloths, there was really only one that I didn’t have to re-iron much. Not only that, we couldn’t use the one that was ruined so didn’t have a table cloth for the gift table. Again, I feel like $30 dollars really isn’t enough of a discount when I had to re-iron them and had one of them ruined. These were brand new tablecloths so I never even got to use one of them. I hope you will come up with a better compensation. I’m usually not one to leave a negative review or even complain but I felt I needed to in this case. Again, just so I don’t come off as all negative, I want to commend the people working there. They were great and I know this was not their fault.

This is the second time that a garment came back with cleaning residue on it, ruining another pair of pants.

You sent me an email saying my clothes got delivered, but they are not here. Please advise. 530-305-2946

I have always had a good experience with the dry cleaning but when I asked to have one pant leg hemmed (the old hem fell out), the work was awful. Not only did they not hem in the correct place, it was uneven, and poorly sewn. Incredibly disappointed, especially considering the money that I spend and the fear that re-hemming will damage the pants.

I had a surprise 30% brand name charge that noone explained to me before I dropped off my items. A basic black cardigan shouldn't cost $16 to dry clean....

Hi, this is the second time in a row that my delivery is late. Despite the fact that I received confusing emails about my delivery being ready, which is wrong, and I also received confusing emails from a company calmes postmates. Really disappointed

I only received half my order and you kept my laundry bag. I contacted support on Saturday and I still haven't heard back from someone.

Customer service woman who helped me with my drop off didn't know how I could redeem a $50 worth of dry-cleaning coupon for $35 and seemed rather annoyed with my persistence for redeeming the offer. I also had a special request for a button and she seemed confused and didn't know how to communicate my request to the people cleaning the garment. I felt very unsure about coming back to Mulberrys again since this woman did not instill any confidence in the company or her ability to account for my requests.