Customer Reviews for Mulberrys Garment Care

The customer service was fine, but my sweater was ruined.

I gave an order for rush delivery which was supposed to be complete by 9/23. But it is 9/24 and still not ready. Person at checkout said she will try for Monday (9/26) which is not a great response. This is a very important order as My wife has a flight to catch Monday and this is her interview suit

I went in this afternoon to pick up my order which was to have been ready two days ago. It was not ready. I was told that it would be coming in on the truck which would arrive around 5 pm.. The woman I dealt with told me she would call me when it came in. At 6:30 pm, I had not heard from her, so I called. The woman on the phone was not helpful. She asked me my name 3 times. I gave it to her th first time, and each time thereafter. Then she told me to wait, which I did. She finally came back, looked up the order and said it had arrived. So I went to pick it up, arriving 15 minutes before closing time. I was told that it was not there!!! I expressed my frustration, givien that I had just been told it WAS there. The woman I was dealing with both times at the Lyndale location told me that the calls go to a centralized location. THAT is a problem. After more checking, it was determined that my order was on the truck, but that the truck had come and gone without unloading all the orders. So mine was on the truck, which was going to come back to deliver it. So, after waiting 10 minutes, the truck showed up, with my order. The woman I dealt with both times at the location was embarrassed, and it was obviously not her fault. She gave me a 50 percent discount. Then I got home, and looked at the afghans, only to find out that the fringe on one of them has been obliterated. Hopelessly tangled, and I am afraid that the afghan will start to unravel.