Customer Reviews for Mulberrys Garment Care

How about delivering my entire order on time not just one pair of pants. Tried the new pick up and delivery service for convenience but turns out to be much more inconvenient and frustrating. Never again.

I dropped off 5 white shirts to be laundered and pressed. I picked them up on 2.13 and when I got home, I noticed that 3 of them had dirty spots on them. When I dropped them off they were pristine, brand-new shirts that came right out of the package and had never been worn (which is why I needed them laundered and pressed).

I sent and email and have not been followed up with. I picked an order up last week. It consisted of three pieces; a police uniform shirt, police uniform pants, and a police uniform vest. When I dropped it off, I was told I would get a 10% military discount. When I picked the order up I also had a $10.00 coupon from you. With the coupon and 10% discount I paid around $32.00 for three pieces. I reviewed the website and cannot figure out why I was charged so much. The prices posted are no where near what I paid with a $10.00 coupon and a 10% discount. would like an answer.Thank you so much.

I was promised the order on Feb.2 at 5 pm. We drove to pick it up on Feb 3 and it hadn't been completed and was told to come back tomorrow. I live in Mendota Heights and have to drive to Eagan to pick it up, out of the way. My last order I had trouble with also.

Actually deliver my dry cleaning to my apartment building

On our shirts is still missing. This is the second time something has been lost.

Series of unfortunate events beginning with my 50% off delivery offer not being recognized, then receiving an email to "pick up" my garments when they were supposed to be delivered, then delivery not occurring because my card was not on file even though I entered it to place the order, then receiving my garments and none of the shirts had any starch even though I requested such. Total system failure, start to finish.

I attempted to pick-up my jacket yesterday-it need a cleaning and 4 sewing repairs. 3 of the 4 repairs were complete.Sadly, this is about the 5th or 6th time that I've had to return items because they did not remove stains or complete fixes as requested. I can't rely on the store to get it right the first time!

I left 3 dresses and 2 skirts to be dry cleaned. When I dropped them off, I pointed out that the belt accompanying one of the skirts was not attached - as I didn't want it to get lost. I picked up 3 dresses and 1 skirt today and 1 belt. The belt did not get lost. The matching skirt did. When I called, I was told I would receive a call back from the plant manager. I was told I should give the company a couple of weeks to find the skirt. I was not offered an apology, instead it was suggested that the 5 items on my receipt were possibly 3 dresses, 1 skirt and a belt. I really, really, really want to like Mulberrys - it's close, it's toxin free and, while pricey, it is otherwise appealing for all the right reasons. But unless I hear back from the manager and ideally receive the missing skirt, I don't know how that could be possible...

My brand new dress shirt came back stiff as a board. I went to wear it for an important meeting and could not because it hurt to wear. I cant imagine anyone ever wanting that much starch.

First, it took longer at pick-up because the Mulberry's bag wasn't with my order.Then, I noticed that the cost to clean my 4 pairs of slacks was $10 more than is should have been. There was no detail on the receipt and the woman looked it up and told me there were extra charges because there was some pet hair on the pants. She pointed to the price list board and said you charge $2.99 to clean pet hair! I have never had to pay another dry cleaner for pet hair removal on top of the cleaning charge. This angered me because it was not transparent on my bill I was being charged extra and I refuse to pay for pet hair removal. I have always owned pets, have friends that have pets and will continue to do so. You have made it so you will no longer get my business. There are plenty of other dry cleaners who will clean my clothes and not try to overcharge me because I have some pet hair on my clothes.

where do i begin........ the failure of the delivery service that just shows up to drop your cloths on the door when the clothes were to be sent out 5days later the whole delivery was inept at best., the failure of service when i called to get pricing and they quoted me a price but yet charges averaged 50% higher . the failure of the cleaning it self. i have white spots on some clothes others look like they did not get cleaned at all. i was charged for pet hair removal but yet still had it on clothes. i normally do not whine or complain but this first time just so bad you folks need to know.

They lost my order. It is my absolute favorite scarf. And I need it for a trip to NYC. Leaving on the 25th.

I had brought 3 things in for leather/suede cleaning and repair. I left a leather clutch that needed a new snap on it. Asked for an estimate before they did the work. I never got a call. When I came to pick it up, the bill was $55 and the snap did not even work. Mulberry's did not make me pay for it, but now I have to take it somewhere else to be fixed.at the same time, I had two suede jackets cleaned. One of them, I had to bring back, as the cuffs were never cleaned....they were still dirty and had a pen mark. I paid you $150 for the two pieces. Honestly, I would like to be credit for some of this, for the time and troubled involved. I have not yet picked up the jacket I brought in to be redone...but will this week. I hope it's better.This was the first time I tried your store, because of proximity to my work and your leather cleaning.I will say the staff is pleasant.

2 of my dress shirts were on hangers and in plastic wrap. I opened them and when I put one on I found a tear on the left sleeve about 6 inches up from the cuff about 3 to 4 inches across. I set it aside and put the other shirt on. When I was in my office a colleague told me I needed to buy some new shirts since I had a tear on my sleeve. When I got home I compared the 2 shirts and the tears on both were exactly in the same place. These shirts are not that old so what can we do to make good on them as they must have been torn in packaging, etc. Thanks

Not thrilled with my service experience or the quality of my cleaning last round. Disappointed to have to return my garments to have them re-cleaned. Takes an extra trip and extra time. I choose Mulberry because it's natural, but I'm not sure it's worth it to continue.

Brought my shoes in 3 weeks ago to get them cleaned. No communication between you and the cleaners which caused my shoes not to get cleaned and for me not to be able to use them for 3 weeks. Came in 3 different times to pick up other stuff but still there was miscommunication.

My brand new "white" David Donahue dress shirt was returned no longer white, but blue. It looks like it was laundered with dark denim that bled.

After many emails and phone with you, Mulberrys is still processing our orders incorrectly. Pls call me on Monday.