Frequently
Asked Questions
How do I get started?
You can sign-up for home delivery on our website using our free app. Once signed up, just click on “schedule pickup” and pick the date that you would like pickup. Then place your clothes in a bag outside your front door or at your apartment’s front office. We will pick your clothes up the next day and return them on your selected delivery date.
Is there a pick-up or delivery charge?
No. Mulberrys home delivery service is completely free!
Do I have to tip my driver?
Nope, we take good care of our drivers.
I have stains and other special instructions I’d like to communicate on my order. What do I do?
If you are scheduling pickup via the app or website, you can give your instructions via the “Notes” field. Otherwise, you can include any notes in the bag with your order. A special instruction form is available at mulberryscleaners.com. You can also email our support team at wecare@mulberryscleaners.com
What if I don’t need service on my delivery day?
No problem. Just visit our website or open the app and click on schedule / cancel pickup. Then select cancel pickup and the date when you would like to cancel pickup.
I have stains and other special instructions I’d like to communicate on my order. What do I do?
If you are scheduling pickup via the app or website, you can give your instructions via the “Notes” field. Otherwise, you can include any notes in the bag with your order. A special instruction form is available at mulberryscleaners.com. You can also email our support team at wecare@mulberryscleaners.com
Can I have my order rushed?
Yes, Mulberrys offers next day delivery for an additional 30% surcharge. Simply click on the “Rush” button when you schedule pickup.
How does delivery work in a condominium/loft complex?
It can vary from building to building, but generally we create a centralized pickup and delivery location within your building. An example of this would be your management office or a main floor lobby closet. Your items are picked up and delivered to this location.
What is your delivery area?
We provide delivery service throughout the Twin Cities and San Francisco Bay Area.
I lost my password, what do I do?
No worries. Just click on here and you can reset your password. Or you can email wecare@mulberryscleaners.com and we’ll get you sorted out.
Where are your stores located?
To find your closest store click here.
What are your store hours?
Our stores hour vary by store. To find out your store hours visit the store locator page.
What services do you offer?
Mulberrys offers a full suite of garment care service. Dry cleaning, laundry, wet cleaning, wedding gown cleaning and preservation, shoe shine and repair, leather and fur cleaning, and household items.
What are your prices?
We offer transparent, competitive pricing. To see our prices visit our pricing page or try out our price quote calculator.
What is dry cleaning?
Dry cleaning is the process of cleaning clothing with a solvent other than water, hence the term “dry”. Traditionally, dry cleaning has been performed using a chemical called perchloroethylene or “perc”. In perc-based dry cleaning, clothes are placed in a large machine resembling a washing machine, soaked in perc and detergent, and then heat dried. While effective at removing oil-based and other stains, perc is a known carcinogen and ground water contaminant.
Do you use Perc in your cleaning?
No. At Mulberrys, our award-winning dry cleaning and stain removal experts use biodegradable, non-toxic, non-hazardous cleaning agents that ensure that our environment and your body stay toxin-free.
How are you different from other “environmentally-friendly” cleaners?
Staying true to the environment is in our ethos. We use toxin-free cleaning agents in both our laundry and dry cleaning. We wrap your clothing in recyclable, biodegradable packaging, and we use recycled, sustainable wood hangers to keep your clothing in pristine condition.