Frequently
Asked Questions
You can sign-up for home delivery on our website or our free app. Once you’re signed up for dry cleaning delivery, just click on “schedule pickup” and pick the date that you would like your pickup. Then place your clothes in a bag outside your front door, inside a locker, or at your building’s front office. We will pick up your clothes and return them on your selected delivery date.
No. Mulberrys home delivery service is completely free! New Feature: Looking for added convenience with evening service, a day outside of your standard route delivery and faster turnaround? Many areas now offer a premium service for an added fee. You will see this as an option when scheduling your pickup.
Nope, we take good care of our drivers.
If you are scheduling pickup via the app or website, you can give your instructions via the “Notes” field. Otherwise, you can include any notes in the bag with your order.
We know you are busy and do all we can do to accommodate rush home delivery. In certain locations, Mulberrys offers 48 hour delivery for an additional charge. Feel free to text or call our concierge to determine if this applies to you.
It can vary from building to building, but generally we create a centralized pickup and delivery location within your building. An example of this would be your management office or a main floor lobby closet. Your items are picked up and delivered to this location. We also have lockers in a number of buildings. For more on lockers see the lockers section of the FAQ.
We provide dry cleaning delivery service in Minneapolis-St. Paul and the San Francisco Bay Area. You can see if we deliver in your area by using our zip code lookup or visiting the Minneapolis-St. Paul or San Francisco delivery pages.
When you schedule a pickup you will be asked to select your deliver date as well. Your order will be delivered on that date regardless of when it is ready.
Certain specialty items like wedding gowns or shoe repairs require more time than our standard turnaround. In those cases we will deliver your standard items (e.g. laundry, dry cleaning) when they are complete and then the specialty items at a later date when they are ready.
Most individuals and couples typically use a small bag of laundry every week. Most families will use a big bag every week. If the wash and fold plan you initially selected does not suit your needs, you can change your plan at any time. The new plan will take effect as soon as your current plan expires. Check out our plan details here.
The large bag is 11″X22.5″x16″ and the small is 10.25″x17.5″x14″
No problem! You can still select any upgrades you like on the preferences page. Your base wash & fold will be included in your plan and any upgrades such as special soap, dryer sheets, or other available upgrades will be charged separately and billed to your account on a per order basis.
If the plan you initially selected does not suit your needs, you can change your plan at any time. The new plan will take effect as soon as your current plan expires.
We are still more than happy to process special items. These are not included in the plan and will be charged separately and billed to your credit card on a per order basis.
If you are subscribed to a Berry Bag plan there is no minimum order. If you are a pay by the pound customer we charge a $30 minimum to account for the cost of pickup and delivery. It is fine to send in less, and we will just charge $30 for whatever you send in.
No problem. Should your usage exceed the amount of your plan, you will be charged the standard per pound rate for any pounds over your plan amount.
The laundry plan is monthly from the date you sign up for the plan. After 11:59 pm on the end date, any remaining balance in your account will be removed.
Your monthly laundry plan will automatically renew at 11:59 pm on the end date of your plan. To cancel the plan click on the cancel button.
All transactions are based on the day your order is picked up. That means that if you place your order on the 15th, but it is not picked up until the 16th, and your plan expires on the 15th, your order will be credited to the next month’s balance.
Sorry, but our laundry plans are such a great deal that they may not be combined with any other offers. Other discounts and offers will be applied to any charges not associated with your laundry plan (upgrades, dry cleaning, etc.). Discounts may not be used to purchase laundry plans.
These plans are only for wash & fold orders. Dry cleaning and laundered shirts are charged per piece as part of our dry cleaning service.
The monthly laundry plans are not available for wholesale or commercial accounts.
Sorry, but no refunds will be issued for partially or completely unused laundry plans.
Automatic renewal of laundry plans may be terminated at any time by clicking the button labeled Cancel Plan. The plan will remain active until 11:59 pm of the last day of your plan, at which time your plan will not be automatically renewed.
Laundry plans cover the cost of basic wash and fold. Any extra services, such as detergent upgrades or rush orders are additional and will be charged per order.
We service the Minneapolis-St. Paul and San Francisco Bay area. You can find your nearest location or see if we pickup and deliver here. We can pick up and drop off the items directly to your house or you can drop off your dirty bag and collect your cleaned items from one of our store locations.
No. All pickup and delivery is complimentary with the service.
Next day in our stores. For delivery it varies based on your location. But if you schedule a pickup you will see the available delivery dates.
No. Place the clothes in the bag we provide you with on your front door step or pre-designated location as agreed upon with your driver (e.g. side door, garage etc).
Yes, we will provide you with one of our large Freshly Folded garment bags free of charge to use. The size of bag will depend on the type of service you are signing up for as there are two size of bags.
Yes. All of our soap, detergents, and cleaning supplies are green and environmentally friendly.
No, leave that to us! All of your laundry will be sorted and cleaned separately according to colors.
No for store drop offs. For pickup and delivery we have an order minimum of $30.
Yes! Subscribe to our service and you will receive beautifully cleaned and folded laundry every week at a reduced rate.
Yes. Request our Family Plan and you will receive 2 bags to fill.
Your card will be charged at the beginning of the month.
Yes, just send us an email.
We clean t-shirts, jeans, underwear and socks.
Yes, we have a variety of customization options. You can select your detergent, bleach, fabric softener, and dryer sheets.
No worries. Just click on here and you can reset your password. Or you can email contact us and we’ll get you sorted out.
Q1: Why would I want to delete my Mulberrys account?
A1: Deleting your Mulberrys account is a personal choice. Some users decide to do so when they no longer wish to use our services or prefer to start fresh with a new account.
Q2: What happens when I delete my account?
A2: When you choose to delete your account, all the information associated with it will be permanently removed from Mulberrys. This includes your order history and invoices. Please note that this action is irreversible.
Q3: Can I recover my account after deletion?
A3: Unfortunately, account deletion is a permanent action, and there is no way to recover your account or the data associated with it. Make sure you are certain about this decision before proceeding.
Q4: Will I lose access to my previous orders and invoices?
A4: Yes, once your account is deleted, you will no longer have access to your order history and invoices.
Q5: Can I create a new account after deleting the current one?
A5: Absolutely! If you wish to continue using our services and place orders in the future, you can create a new account from scratch. Keep in mind that your previous account details will not be carried over, and you’ll be starting with a clean slate.
Q6: Will I need to re-enter all my information when creating a new account?
A6: Yes, when creating a new account, you will need to provide the necessary information again. This ensures the security and accuracy of your account details.
Q7: What precautions should I take before deleting my account?
A7: Before initiating the account deletion, we recommend reviewing and saving any important information such as order history and invoices. Once deleted, this data cannot be recovered.
If you entered a promo code in your account, while schedule a pickup, or by clicking the promotion in your email you can rest assured that it has been added to your account and will be applied to your next eligible order. We are working on adding functionality that will enable you to see the coupons in your account but that feature is not yet available.
If a coupon was not applied to your order the most likely reason is that another coupon was applied first and cannot be combined on the same order. In this case your coupon will be applied to your next order. The other likely possibility is that your coupon only applied to our core services like dry cleaning and laundry at not specialty service such as leathers or shoe repair.
Mulberrys has conveniently located store locations in Minneapolis St. Paul and San Francisco Bay Area. To find your nearest store visit our store locator page.
Our stores hour vary by store. To find out your store hours visit the store locator page.
Mulberrys offers a full suite of garment care service. Dry cleaning, laundry services, wet cleaning, wedding gown cleaning and preservation, shoe shine and repair, leather and fur cleaning, and household items.
Dry cleaning is the process of cleaning clothing with a solvent other than water, hence the term “dry”. Traditionally, dry cleaning has been performed using a chemical called perchloroethylene or “perc”. In perc-based dry cleaning, clothes are placed in a large machine resembling a washing machine, soaked in perc and detergent, and then heat dried. While effective at removing oil-based and other stains, perc is a known carcinogen and ground water contaminant. Mulberrys is proud to use our very own corn-based, toxin free solvent to dry clean your clothes.
No. At Mulberrys, our award-winning dry cleaning and stain removal experts use biodegradable, non-toxic, non-hazardous cleaning agents that ensure that our environment and your body stay toxin-free.
Staying true to the environment is in our ethos. We use toxin-free cleaning agents in both our laundry and dry cleaning. We wrap your clothing in recyclable, biodegradable packaging, and we use recycled, sustainable wood hangers to keep your clothing in pristine condition.
We offer transparent, competitive pricing. To see our prices visit our pricing page or try out our price quote calculator.
Laundry locker by Mulberrys is a great 24/7 option for dropping off and picking up your dry cleaning and wash and fold. Simply find your nearest locker via the schedule pickup page of our website our mobile app, schedule a pickup, place your clothing inside the locker, and enjoy your day! When your order is complete a Mulberrys delivery driver will text you the locker number and passcode, so you can pickup your finished items. For more information on Laundry Locker by Mulberrys watch this video.
We’ve made it easy to book a house cleaning appointment with Mulberrys with our online form. On the form, you’ll be able to tell us a little about yourself, what time and date work best for you, what type of cleaning service you need and any extra services you’d like to add on.
Please prepare your home by taking care of organizational tasks such as picking up toys, putting away clothes, and other household items that you would want to tidy yourself. Additionally, let us know what your expectations and priorities for your house cleaning are beforehand so your cleaner will know what to focus our attention on.
No. Your cleaners will provide all of the environmentally-friendly, toxin-free cleaning supplies for each cleaning service.
You can pay for your house cleaning with a credit card on our online form as you’re booking the service. We pay our house cleaners competitive wages so no gratuity is required.
We understand if you need to cancel or reschedule your house cleaning appointment. We do ask that you provide at least 24 hours notice to avoid a cancellation fee. The cancellation fee is 50% of the cleaning cost.
Most of our cleaners are comfortable working around pets, but we do ask that you secure them while our cleaners are in your home so they can be at their most comfortable and efficient. If your pet does not like being in a kennel, that’s completely fine – we only ask that you introduce your pet to your cleaner because a friendly introduction can go a long way.
No. It’s completely up to you whether you would like to be home during your cleaning. If you aren’t planning on being home, simply leave a key and we’ll take care of everything.
We stand behind our house cleaning service, and we guarantee that you’ll be happy with our work. If for any reason you are not 100% satisfied, however, please contact us within 48 hours so we can evaluate your house cleaning to meet your expectations.
Your safety and the safety of our staff are our top priorities, and our COVID-19 protocols are put in place to continuously ensure that everyone remains safe and healthy. Our house cleaners wear face masks, gloves, and shoe coverings. Additionally, our environmentally-friendly cleaning products are powerful disinfectants that are designed to kill harmful germs.