Last Updated: February 27, 2017
- MEMBER CONSENT
- A NOTE ABOUT CHILDREN
We do not intentionally gather Personal Data about visitors who are under the age of 13.
- TYPES OF PERSONAL DATA WE COLLECT
Laundry Locker collects Personal Data and Anonymous Data from you when you visit our Website, when you send us information or communications in connection with your use of the Laundry Locker Service, and/or when you download and use the Laundry Locker Software. “Personal Data” means data that allows someone to identify or contact you, including, for example, your full name, age, address, geographic location of your computer or mobile device, telephone number, credit/debit card number, email address, IP address, page history, ads clicked on, or transaction related information, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data about you that is not associated with or linked to your Personal Data; Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below. We will store data about your purchase history and transaction information, which is stored on a cumulative basis. We will also track search terms that you enter while using the Laundry Locker Service. We may store such tracking information in a manner that can be associated with specific users. We may also collect non-personally identifiable information and aggregate and anonymize such information, for example, tracking the number of visitors to the Service, where visitors enter the Service, how long they remain, etc., in connection with the operation of the Service.
Personal Data You Provide To Us
We may collect Personal Data from you, such as first and last name, email and mailing addresses, telephone number, age, and password, when you register for the Laundry Locker Service. In addition, we (or our third-party credit card or payment processor on our behalf) will collect Personal Data including your credit card number or account information when you register for the Services. We also retain information on your behalf, such as the Personal Data described above and any correspondence. If you provide us feedback or contact us via email, we will collect your name and email address, IP address, as well as any other content included in the email, in order to send you a reply, and any information that you submit to us, such as a resume. If we conduct a survey in which you participate, we may collect additional profile information. We may also collect Personal Data at other instances in the Laundry Locker Software user experience where we state that Personal Data is being collected.
Personal Data Collected by Third Parties
We may receive Personal Data about you from other sources like telephone or fax, from companies that distribute the Laundry Locker Service by way of a co-branded or private-labeled website, companies that offer their products and/or services via the Laundry Locker Service, or companies that provide services (such as payment processing services) in connection with the Laundry Locker Service (collectively, “Partner Companies”). Our Partner Companies may supply us with Personal Data, such as your name and email and mailing address information or your login credentials for such Partner Company’s website or service, in order to help us establish the account or fulfill orders. We may add this information to the information we have already collected from you via our Website in order to perform and improve the Laundry Locker Service. Partner Companies and their employees who work in a location where you drop off or pick up laundry through the Services may have access to your Personal Data to perform and improve the Services and are obligated not to disclose or use such Personal Data for any other purpose.
Personal Data Collected via Technology
“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them, or for an extended period of time) to provide you with a more personal and interactive experience while using the Laundry Locker Service. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of the Site, the Application and/or the Laundry Locker Service may not function correctly.
We may also collect personal information when you register to join the Services (or choose to update your account data) by logging into an account that you already have with a third party social networking platform (“SNP”) via our Services. For example, our Services allows you to create an account and login to the Services using your Facebook account credentials through Facebook Connect. If you create a user account by logging into the SNP via the Services, you are using the personal information you have already provided to the SNP (such as your “real” name, e-mail address, age and other information you make available via the SNP) to create your account on our Services. Accordingly, if you use Facebook Connect to join the Services, you are allowing us to access the personal information in your Facebook account pursuant to Facebook’s terms and conditions governing your use of the Services via Facebook. The information we receive from an SNP may depend on the privacy settings you have with the SNP, so please check the SNP’s privacy and data practices.
We also use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). You can find out more information about how Google collects and processes the data here: www.google.com/policies/privacy/partners/.
- HOW WE PROTECT YOUR INFORMATION
Laundry Locker is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Laundry Locker or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by breach of any of our industry standard physical, technical, or managerial safeguards. When you enter sensitive information (such as credit card number), we encrypt that information using one-way hash function and secure socket layer technology (SSL).
- USE OF YOUR PERSONAL DATA
Laundry Locker uses your Personal Data in the following ways:
- to facilitate the creation of and secure your account on our network;
- to identify you as a user in our system;
- to manage your account on our network;
- to provide improved administration of the Laundry Locker Service;
- for research and analysis;
- to improve the quality of experience when you interact with the Laundry Locker Service ;
- to send you a welcome email to verify ownership of the email address provided when your account was created;
- to send you administrative email notifications, such as security or support and maintenance advisories;
- to respond to your inquiries related to employment opportunities or other requests;
- to send promotional communications;
- to provide you with hardcopy or electronic newsletters, or surveys;
- to send upgrades and special offers related to the Laundry Locker Service and for other marketing purposes of Laundry Locker or our Partner Companies;
- to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback; and
- to enforce the Terms of Service.
We may create Anonymous Data records from Personal Data by excluding information (such as your name and email) that render the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content and functionality of the Laundry Locker Service. Laundry Locker reserves the right to use for other purposes and to disclose Anonymous Data to third parties in its discretion.
- DISCLOSURE OF YOUR PERSONAL DATA
We may share your Personal Data with Partner Companies to provide technical support or to provide specific services, such as hosting of your applications, maintenance services, database management or payment processing for purchases. Partner Companies will have access to your Personal Data only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose.
Laundry Locker may sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Personal Data may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.
Regardless of any choices you make regarding your Personal Data (if applicable), Laundry Locker may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Laundry Locker; or (b) protect or defend the rights or property of Laundry Locker or users of the Laundry Locker Service.
Except as otherwise stated in this policy, we do not generally sell, trade, share, or rent the Personal Data collected from our services to third parties. You expressly consent to the sharing of your Personal Data as described in this policy.
Laundry Locker offers you the choice of receiving different types of communication and information related to our company, products and services. You may subscribe to e-newsletters or other publications; you may also elect to receive marketing communications and other special offers from us via email. If at any time you would like to change your communication preferences, we provide unsubscribe links and/or an opt-out mechanism for your convenience. You may also access and manage your preferences from your account settings or you may email us directly at the email address set forth below with a request opt-out.
- PERSONAL DATA CHANGES
You may change any of your Personal Data in your account by editing your profile within the registration portion of the Website or by sending an email to us at the email address set forth below. You may request deletion of your account information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements).
- CALIFORNIA PRIVACY RIGHTS
Members who are California residents may request and obtain from us once a year, free of charge, certain information about the Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to 1530 Custer Ave., San Francisco, CA 94124.
- SECURITY OF YOUR APPLICATION AND PERSONAL DATA
Laundry Locker is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that Laundry Locker cannot fully eliminate security risks associated with Personal Data.
- STORAGE AND PROCESSING
- DO NOT TRACK
Without a common industry or legal standard for interpreting Do Not Track (DNT) signals, Laundry Locker does not respond to browser DNT signals. Laundry Locker will continue to monitor further development of a DNT standard by the privacy community and industry.
- PRIVACY SHIELD
Laundry Locker ‘s commitment to comply with the Privacy Shield Principles
Accountability for onward transfers
Laundry Locker’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Laundry Locker remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Laundry Locker proves that it is not responsible for the event giving rise to the damage. Right of access You have a legal right to request the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct, amend or delete such personal information where it is inaccurate or has been processed in violation of the Privacy Shield Principles. Resolution of disputes and complaint mechanism In compliance with the Privacy Shield Principles, Laundry Locker commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Laundry Locker at:
ATTN: Privacy Shield
1530 Custer Ave.
San Francisco, CA 94124
Laundry Locker has further committed to refer unresolved Privacy Shield complaints to EU DPAs, an alternative dispute resolution provider located in the [United States]. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit privacyshield.uscib.org for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.
As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.
Laundry Locker is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
Disclosure of EU personal data to public authorities and law enforcement agencies
Laundry Locker may be required to share your personal information in response to lawful requests by public authorities, including to meet national security and law enforcement requirements
- CONTACT INFORMATION