Customer Reviews for Mulberrys Garment Care

I have not yet received a message with contact information for my driver so that we can be in direct contact if needed.Chris Bercaw

Wish there was a way to easily stop and start service, by phone or ideally an app.

consistently leave the clothes on the hanger over the center of the front door (not the door knob). Thanks.

Last time I was in they only found half of my clothes and I had to make a second trip back.

On multiple occasions I've arrived and the doors weren't open during business hours. Also, the door on the east side of the building has been broken for at least a month.

Overall it was good and I have no complaints.

I received a shirt back on Saturday that I noticed had a small, barely noticeable, stitched area (like a small hole had been torn and then repaired). I would have appreciated someone letting me know this had happened and it had been fixed rather than finding it on my own.I love the staff here and this has been the only time my experience has been less than perfect.

The service at the location I go to has been severely lacking recently.

We did not receive a bag last delivery so my husband did not put it out today. I happened to catch the driver and he said we had two bags this week so last week must have been the problem.

I am a first time user of your service. The higher end look of your place doesn’t exactly match the service quality. For one, I was intrigued by all the retail items but have trouble with highly scented items. When I inquired about smelling them, I was told there are no testers ... delivered in a voice that communicated that your business decision of no testers was super logical for selling scented items and that clearly I was the one who was illogical. Unless your customers can get a whiff, how do they know what they will like or dislike and want to spend money on. The shelves and items were appealing but not without confirmation as to whether I could actually tolerate the scent.Then I received an email yesterday telling me my order was ready. I stopped in today and was told only a portion of my order was ready. I was then informed that this is how they do things .... if that is the case, then you should tell customers that ahead of time. The 53rd St is the closest location but it is by no means convenient so the choice to try Mulberry’s was a conscious trial of your business. The service while not rude was not helpful either. If I am going to go out of my way for a business, I expect good communication/service. I now need to arrange my schedule to go back and get the second half of my order.