Customer Reviews for Mulberrys Garment Care

I dropped my shoes off to be cleaned on a Saturday. I was told the cost to clean would be approx. $10 and they would need to send to a specialist. Expected to be done on the Next Friday. I asked to be called to explain the price before proceeding. I did not get a call, rather an email on Tuesday saying order was complete. Came in early Wednesday morning to be handed shoes that were not cleaned. I asked why I wasn't called and the attendant there said she had no idea what happened and handed me the shoes. So, I got no explanation why shoes weren't cleaned or why I wasn't called. Not why the quote on Saturday was wrong. I am not pleased.

Damaged my ralph lauren dress pants. Sheared off the waist clasp and damaged the fabric. Have no idea how this was accomplished. Most likely during pressing process. Repair was subpar and fabric still damaged. Didn't seem like a big deal at all to Mullberrys. Would like credit applied to my account for nearly brand new, expensive pair of dress slacks.

Dropped of Friday. Tried to pick up Monday morning, and nothing was finished. Picked up the order this evening. Not really a "let me speak to your manager" kind of guy, but neither employee wanted anything to do with greeting me or making me feel welcome. It was roughly $36 for six items. I get the save the planet business model, but I felt like I was inconveniencing your establishment by overpaying and waiting a weekend + a day for the order to be completed. Hopefully it was just a bad experience and not the culture of the organization. Good luck.

My dress came back damaged. The lining has been detached and the hem was ripped.

1. I tried to reschedule date - but no email response to my email, and no way to do it online. 2. The man called me 2 times when he was delivering even though it was supposed to get delivered to lobby 3. My belt was sent for dry cleaning but not returned with my dress 4. I have emailed 2 times in 3 days but never received a response

Upon drop off showed email $5 off coupon; was assured this was recorded. At pick up asked if coupon was applied, was told yes; appears it was not applied

This is the second time that a garment came back with cleaning residue on it, ruining another pair of pants.

You sent me an email saying my clothes got delivered, but they are not here. Please advise. 530-305-2946

I have always had a good experience with the dry cleaning but when I asked to have one pant leg hemmed (the old hem fell out), the work was awful. Not only did they not hem in the correct place, it was uneven, and poorly sewn. Incredibly disappointed, especially considering the money that I spend and the fear that re-hemming will damage the pants.

Hi, this is the second time in a row that my delivery is late. Despite the fact that I received confusing emails about my delivery being ready, which is wrong, and I also received confusing emails from a company calmes postmates. Really disappointed

I only received half my order and you kept my laundry bag. I contacted support on Saturday and I still haven't heard back from someone.

Customer service woman who helped me with my drop off didn't know how I could redeem a $50 worth of dry-cleaning coupon for $35 and seemed rather annoyed with my persistence for redeeming the offer. I also had a special request for a button and she seemed confused and didn't know how to communicate my request to the people cleaning the garment. I felt very unsure about coming back to Mulberrys again since this woman did not instill any confidence in the company or her ability to account for my requests.

Received email that my order was delivered. We were home when we received the email. The order was not delivered. I hope my items are not lost

I dropped off my comforter on 5/6 and was told it would be ready on 5/10. I returned on 5/13 and was informed it was delayed and to come back Monday, 5/15. I came back in the morning of 5/15 and was informed it was not ready yet and to return after 5pm that day. I did not receive my confirmation email that it was ready for pick-up until 5/17. I live in Savage and travel to the Minneapolis location because I typically love your service and treatment of my garments. I'm disappointed in the lack of and poor communication.

Driver called multiple times and didn't say anything on the phone. Charged $20 to fix a ripped pocket lining on a pair of jeans. Delivery was one day earlier than expected.

I picked up my cleaning in SLP on Saturday and just did a drive thru without looking at the scarf as I was headed off to an appt. When I unwrapped the covering that eve, I was disappointed to find that the spots were still on the fabric. There was no note of not being able to remove them — this scarf is one of my favorite memories from my travels outside the country. I think this was soy sauce...Thank you for your reply. Nancy Chakrin

How about delivering my entire order on time not just one pair of pants. Tried the new pick up and delivery service for convenience but turns out to be much more inconvenient and frustrating. Never again.

I was promised the order on Feb.2 at 5 pm. We drove to pick it up on Feb 3 and it hadn't been completed and was told to come back tomorrow. I live in Mendota Heights and have to drive to Eagan to pick it up, out of the way. My last order I had trouble with also.